• Can you hold my merchandise that is in stock until I'm ready to take it?

We cannot hold merchandise that is ready to ship. Because our inventory is constantly changing, we recommend taking your merchandise as soon as it becomes available to ship.

• What do I do with damages?

Claims for any damages must be emailed to, webreturns@eesomeusa.com, within 7 days upon receipt of merchandise. Please include your company name, invoice number, style number, size and color, quantity, reason for return, and pictures.

• Do I have to pay for return shipping?

Depending on the situation, customers may have to pay for the return shipping.

• How soon will my order be shipped?

Order processing typically takes 1-2 business days once payment information is received.

• How much is shipping for UPS?

Shipping costs depend on the weight/size of the box and the destination. The price is given to us by UPS through their application. If you have a UPS account, you may provide it to us in the order notes to have the shipping costs billed to you.

• Do you ship with USPS or FEDEX?

We only ship through UPS, but we will ship USPS or FEDEX if a label is provided to us. However, we are not responsible for lost/damaged packages shipped by USPS & FEDEX.

• Do you charge sales tax on any item?

We do not. We only add shipping charges to the order.

• The item I want is out of stock. What can I do now?

You can contact us via e-mail or phone (info@eesomeusa.com or 213-741-6354). We can check to see if a few packs/pieces are still available.